Overview

Thank you for shopping with Dabex Equipments.

This Shipping Policy explains how we process, ship, and deliver orders within South Africa. We are committed to providing reliable service, transparent communication, and free delivery for all eligible orders.

By placing an order with Dabex Equipments, you agree to the terms outlined in this Shipping Policy.

Shipping Coverage

Dabex Equipments currently delivers products exclusively within South Africa.

At this time, we do not offer international shipping.

Orders placed with delivery addresses outside South Africa cannot be processed.

Free Nationwide Delivery

We are pleased to offer FREE delivery on all orders within South Africa.

No additional shipping charges will be applied during checkout.

Our goal is to provide a simple, transparent, and convenient shopping experience without hidden delivery fees.

Order Processing Time

All orders are processed within 1–2 business days after payment has been successfully received and confirmed.

Please note:

  • Orders are not processed on Sundays or public holidays.
  • Processing times may be extended during periods of unusually high order volume.
  • If there is a significant delay in processing your order, we will notify you via email or telephone.

Payment Confirmation

Dabex Equipments currently accepts payment via Direct Bank Transfer.

After placing an order, customers will receive an email containing the necessary bank account details and payment instructions.

Orders will only be processed and prepared for shipment after payment has been received and verified.

If payment is not received within a reasonable period, the order may be cancelled.

Delivery Time

Once your order has been processed and dispatched, delivery typically takes 1–5 business days.

Delivery times may vary depending on:

  • Delivery location
  • Courier operations
  • Public holidays
  • Weather conditions
  • Other unforeseen circumstances

While we make every effort to meet estimated delivery times, delivery dates cannot be guaranteed.

Courier Partners

To ensure reliable delivery throughout South Africa, we may use trusted courier providers, including:

  • The Courier Guy
  • Fastway Couriers
  • Aramex
  • DHL
  • Other approved courier services

The courier selected for delivery may vary depending on the destination and service availability.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation email.

Where available, tracking information will be provided so that you can monitor the status of your delivery.

Please allow a short period for tracking information to become active after receiving your shipment confirmation.

Customer Responsibilities

Customers are responsible for providing accurate and complete:

  • Delivery address
  • Contact number
  • Email address

Dabex Equipments cannot be held responsible for delivery delays or failed deliveries caused by incorrect information provided by the customer.

Additional delivery charges may apply if an order needs to be re-dispatched due to incorrect address details.

Damaged, Lost, or Missing Shipments

If your order arrives damaged, incomplete, or appears to be lost during transit, please contact us as soon as possible.

To help us investigate and resolve the issue, you may be asked to provide:

  • Your order number
  • Photos of the damaged product(s)
  • Photos of the packaging
  • Any relevant delivery information

We will work with the courier company to resolve the matter as quickly as possible.

Delivery Delays

Occasionally, delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Courier service disruptions
  • Public holidays
  • Operational or logistical issues

We appreciate your patience and understanding should such delays occur.

Changes to This Shipping Policy

Dabex Equipments reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective immediately upon publication.

Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us.