At Dabex Equipments (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website or contact us:

Full name
Email address
Phone number
Billing and delivery address
Order details
Bank transfer payment reference (where applicable)
Any information you provide through our contact forms or customer support

We may also automatically collect certain technical information, including:

IP address
Browser type
Device information
Pages visited
Website usage statistics
Cookies and similar technologies

How We Use Your Information

We use your information to:

Process and manage your orders
Verify bank transfer payments
Deliver products within South Africa
Respond to enquiries and customer support requests
Improve our website and customer experience
Prevent fraud and unauthorized activity
Comply with legal and regulatory obligations

Payment Information

We currently accept payment via Electronic Funds Transfer (EFT) / Bank Transfer.

We do not store your banking credentials or sensitive financial information on our website. Payment verification is completed using the payment information provided with your bank transfer.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

Delivery and courier service providers
Payment verification services
IT and website service providers
Government authorities where required by law

Each service provider only receives the information necessary to perform their services.

Cookies

Our website may use cookies to:

Improve website performance
Remember your preferences
Analyze website traffic
Enhance your browsing experience

You may disable cookies through your browser settings, although some website features may not function correctly.

Data Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, or loss.

While we strive to protect your information, no online system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Complete your order
Provide customer support
Meet legal, accounting, and tax obligations
Resolve disputes

When information is no longer required, it will be securely deleted or anonymized.

Your Rights

Subject to applicable South African privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information where legally permitted
Object to certain processing activities
Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.